Privacy Policy

Last Updated: April 17, 2026

1. Introduction

Welcome to RetailFlow ERP. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our ERP solution.

2. Information We Collect

2.1 Business Information

We collect information about your business operations including:

  • Business name, address, and contact details
  • Inventory data and product information
  • Sales transactions and financial records
  • Customer credit information
  • Distributor and supplier information
  • Employee and user account data

2.2 Technical Information

We automatically collect certain technical information including:

  • IP addresses and device information
  • Browser type and version
  • Usage data and analytics
  • Log files and error reports

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our ERP services
  • To process transactions and manage your business operations
  • To send important updates about your account and services
  • To provide customer support and respond to inquiries
  • To improve our services and develop new features
  • To ensure security and prevent fraud
  • To comply with legal obligations

4. Data Storage and Security

We take data security seriously and implement industry-standard security measures:

  • All data is encrypted in transit and at rest using SSL/TLS encryption
  • Regular security audits and vulnerability assessments
  • Secure cloud infrastructure with automated backups
  • Access controls and authentication mechanisms
  • Data is stored on secure servers located in India

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • With your explicit consent
  • With service providers who assist in operating our platform (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger (with prior notice to you)

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Export: Download your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain data processing activities

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal, tax, or regulatory compliance purposes for up to 7 years as required by Indian law.

8. Cookies and Tracking

We use essential cookies to operate our service and analytics cookies to improve user experience. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service may integrate with third-party services (payment processors, analytics tools). These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. The "Last Updated" date will reflect when changes were made.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

RetailFlow ERP

Email: manav.bathija@inhouseai.org

Phone: +91 96070 48300

13. Compliance

This privacy policy complies with applicable data protection laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

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