Last Updated: April 17, 2026
By accessing or using RetailFlow ERP ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service. These terms constitute a legally binding agreement between you and RetailFlow ERP.
RetailFlow ERP is a cloud-based enterprise resource planning solution designed specifically for alcohol retail businesses. The Service provides:
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breach.
You must be at least 18 years old and have the legal capacity to enter into contracts. You represent that you have the authority to bind your business to these terms.
We offer monthly and annual subscription plans. Pricing is subject to change with 30 days' notice to existing subscribers.
Subscriptions are billed in advance on a recurring basis. You authorize us to charge your payment method automatically for each billing cycle.
Monthly subscriptions can be canceled anytime with no refund for the current billing period. Annual subscriptions may be eligible for pro-rated refunds within the first 30 days.
If payment fails, we may suspend your access until payment is updated. Continued failure may result in account termination.
You agree NOT to:
You retain all ownership rights to your business data. By using the Service, you grant us a limited license to process, store, and display your data solely to provide the Service.
The Service, including all software, designs, trademarks, and content, is owned by RetailFlow ERP. You may not copy, modify, or create derivative works without our permission.
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.
Support is provided via email and phone during business hours. Priority support is available for annual plan subscribers.
We may update, modify, or discontinue features at any time. We will notify users of significant changes that affect functionality.
We perform regular automated backups of your data. However, you are responsible for maintaining your own backup copies. We implement industry-standard security measures but cannot guarantee absolute security.
You may cancel your subscription at any time through your account settings. Access will continue until the end of the current billing period.
We may suspend or terminate your account immediately if you violate these terms, fail to pay, or engage in fraudulent activity.
Upon termination, your access will be disabled. You may request a data export within 30 days. After this period, your data may be permanently deleted.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
You are solely responsible for ensuring your business operations comply with all applicable alcohol retail laws, regulations, and licensing requirements.
You agree to indemnify and hold harmless RetailFlow ERP from any claims, damages, or expenses arising from your use of the Service, violation of these terms, or infringement of any rights of third parties.
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in India.
We encourage resolving disputes informally by contacting us first. If informal resolution fails, disputes will be resolved through binding arbitration in accordance with Indian arbitration laws.
We may modify these terms at any time. Significant changes will be notified via email or through the Service. Continued use after changes constitutes acceptance of the modified terms.
These terms, together with our Privacy Policy, constitute the entire agreement between you and RetailFlow ERP.
If any provision is found unenforceable, the remaining provisions will continue in full effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign these terms without our consent. We may assign our rights and obligations to any successor entity.
For questions about these Terms of Service, please contact us:
By clicking "Get Started" or using the RetailFlow ERP service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.